Terms & Conditions
Project Tete A Tete welcomes you here at projectteteatete.com / ptat.in. (“We” or “Us” or “Our” or “Company”) mentioned here in our terms and conditions. You can find our store at :
PROJECT TÊTE-À-TÊTE
SAGAR, IST FLOOR, JAI MAHAL, LINKING ROAD, KHAR WEST, MUMBAI 400052
MAHARASHTRA, INDIA
with our registered office at
SAGAR, JAI MAHAL, LINKING ROAD, KHAR WEST, MUMBAI 400052
MAHARASHTRA, INDIA
PTAT is a house of brands and we provide homegrown fashion brands products and related services to you, through our store, through our pop up events and through our website.). You (“You” or “End User” or “User” or “Your” or “Buyer” or “Customer”) must read these Terms and Conditions (“Terms”) carefully since your use of www. projectteteatete.com / www.ptat.in implies you are a above the age of 18, you possess knowledge, understanding and acceptance of all points under these Terms. Upon your initiation of site usage, these terms take effect and regulate the association between you and us. In the event of any conflict with other documents, these terms supersede for site usage. Should you disagree with these terms, refrain from utilising the site in any capacity.
To utilise the site, we kindly request your permission to send administrative and promotional emails. These emails will include information about your account activity, purchases, and updates on our products and promotions. For more details, please refer to our Privacy Policy. You have the option to unsubscribe from promotional emails at any time by clicking the unsubscribe link in our email correspondence. Please note that the offers presented in promotional emails may change at our discretion, and we are not obligated to inform you of such changes. When you place an order, you are making an offer to purchase selected products based on the standard conditions of the site, specific merchant conditions, and the terms stated below. Creating an account is necessary for purchasing any product from the site to facilitate easy access to view/print your orders and past purchases.
Description of services
On our website we offer access to clothing, accessories, and merchandise available for purchase at the prices listed on the site. We also list our events and pop ups for you to plan your visit soon! Our services include styling assistance and personalised shopping experiences. Our stylists are available to help you select outfits tailored to your preferences and needs. They can also provide information about products you're interested in. All of this via phone call.
General terms and conditions
These terms outline the conditions for using the site. By accessing the Site, you agree to comply with these terms. Your access is personal and non-transferable. you're responsible for safeguarding your password(s), if any. While we strive for 24/7 accessibility, interruptions may occur due to factors beyond our control. The company reserves the right to modify or discontinue any aspect of the site, including content and availability. Additionally, we may modify or cease the dissemination of certain information.
Your Account Details and Responsibilities
Please provide accurate and complete information during registration. We may suspend or terminate your account if we suspect any false or incomplete information. You're responsible for maintaining the confidentiality of your account and password, and for all transactions made from your account. Please log out after each session and notify us immediately of any unauthorised account use.
License Agreement
By providing us with information, you grant us a non-exclusive, worldwide, perpetual license to use it in accordance with these Terms and our Privacy Policy.
Product Color Variation
Although we strive to depict product colors accurately, variations may occur due to differences in monitor displays. Finished products may also exhibit slight color variations during production. Please be aware that actual colors may differ slightly from those displayed when placing your order. We appreciate your understanding that minor color variances are inherent, and we are unable to accept cancellations or returns based on such discrepancies.
Communications
When you use the site or send emails or other data, information or communication to Us, You agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We will communicate with you by email/SMS/call/WhatsApp or by an electronic record on our site which will be deemed adequate service of notice / electronic record.
Indemnity
You shall to the fullest extent indemnify and hold harmless the company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these terms, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.
Credit Card Details
By using the site, you confirm that the credit card details provided are accurate and lawfully owned by you. You agree to use only your own credit card for transactions. We ensure that your credit card information will not be shared with third parties except for fraud verifications or as required by law. We are not liable for any credit card fraud, and the responsibility lies solely with you.
Delivery of purchases
We strive to deliver products within the specified timeframe upon order acceptance.
Our delivery process involves collaboration with various suppliers, including manufacturers, designers, distributors, and importers.
Delays may occur due to
- Inclement weather
- Flight disruptions
- Political unrest
- Unforeseen events
- Production or logistical challenges
The Company cannot be held accountable for delays caused by unforeseen circumstances, and no compensation will be provided.If a delay is anticipated, we may, at our discretion, inform the user who made the purchase. For orders with multiple products, we may deliver them together, subject to stock availability from relevant designers and brands. If delivery occurs in installments, each delivery constitutes a separate contract. Failure to deliver one or more installments or claims regarding them does not negate the entire contract. Failure to accept delivery may result in additional shipping or warehousing charges at our discretion. If you anticipate unavailability on a certain date, please inform our customer experience team to facilitate smooth delivery. Delivery attempts will be made up to three times; thereafter, the order may be canceled. Products will not be released by the courier until payment is received, and returns/cancellations must be processed separately through our customer experience team. For international deliveries, porch or door delivery without a signature may be conducted, aligning with international shipping standards.
Upon delivery, responsibility for purchased goods transfers to you. Evidence of porch delivery constitutes fulfilment of our obligation. An optional SMS with multiple delivery options may be provided by our delivery partner where available. Choosing a custom delivery option transfers all service/product delivery liabilities to the customer, absolving us of responsibility. Estimated delivery times are indicative and begin from the dispatch date. We are not liable for delays caused by third-party delivery agencies or statutory clearances. In some cases, confirmed orders may be undeliverable due to factors such as product unavailability, supplier failures, product quality issues, or inaccuracies in product/pricing information. In such circumstances, no damages or compensation will be provided.
Force Majeure
In the event of circumstances beyond our control or unforeseeable events, such as natural disasters, governmental actions, or industrial disputes, we cannot be held responsible for any loss or inability to fulfil obligations under these Terms.