Returns & Exchanges
- All products listed on ptat.in are quality controlled and checked before shipping.
- In the unlikely event that you receive a defective or damaged item, please contact our customer service ( customercare@ptat.in) within 7 days of receiving your order.
- All custom made orders are non-returnable, non-exchangeable and non-refundable unless you receive a defective or damaged item.
- To initiate a return or exchange, please contact our customer service team at [customer service email or phone number] with your order number and details. We will guide you through the process and provide further instructions.
- For any return, refund or exchange (refer to individual brand policy) we will initiate credit points that you can redeem for your next purchase in store or online.
- For any return, refund or exchange (refer to individual brand policy) please make sure the product is unused, unwashed and the tags are intact.
- Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return / exchange.
- In case of any return, the shipping charges for sending the product to us will be borne by you.
- Please refer to the return and exchange policy of each brand before finalizing your purchase.
7-10
7-Day Free Exchange Policy
We offer a 7-day free exchange on all COD and prepaid orders, starting from the date of delivery. If you wish to exchange your product, please reach out to our customer service within this period.
1. ADVAIT
We do not offer returns as every piece is made to order
However products can be exchanged for sizing issues.
To be eligible for exchange please make sure the products are in their original packaging, unworn and unwashed with tags intact.
For exchanges contact us at customercare@ptat.in
2. AEKKO
We are a made to order brand and thus do not offer returns or exchanges.
3. ARTCHIVES
We do not accept returns on accessories.
4. DOH TAK KEH
All orders placed are non-returnable and non-exchangeable. In order to reduce any discrepancies, almost all our products for direct sale on the site are free of conventional sizing and have a size guidance on the website for our sizing. However, if you are unsure in any aspect we implore you to contact our team before placing an order.
5. EXHALE LABEL
We adhere to a strict no-refund policy. Please note that items that were purchased on sale, store credits, customized or specially made-to-order cannot be returned or refunded.
6. MONOKROM
We do not accept returns.
We can exchange the products under the following circumstances:
- In case you’ve ordered the wrong size, we can exchange in your size
- In case you’ve ordered the wrong colour, we can exchange in your preferred colour.
To exchange your products mail us at customercare@ptat.in
To proceed with an exchange please make sure the product is in its original packaging, unwashed and unworn with the labels intact.
7.MUSK HAVE
Please note that we do not offer refunds under any circumstances.
8. RAFU'D
We currently do not accept returns however we can process exchanges.
Exchanges are possible for sizing only, within the first 7 days of receiving your products.
For exchanges contact us at customercare@ptat.in
To be eligible for exchange please make sure the products are unworn, unwashed and handed the tags intact.
9. RISING AMONG
We do not accept returns.
However products can be exchanged for sizing issues.
To be eligible for exchange please make sure the products are in their original packaging, unworn and unwashed with tags intact.
For exchanges contact us at customercare@ptat.in
10. SAZO
We make small handcrafted batches and thus cannot process returns and exchanges.
11. SAPHED
We accept return requests within the first 30 days of purchase.
We can exchange your products within the first 30 days from purchase.
For exchanges contact us at customercare@ptat.in
12. SLAET
We currently do not accept returns. However, we do facilitate 'return for alteration' for ONLY 'made to measure' items, standard sizes cannot be altered.
We have a 30-day return for alteration policy, which means you have 30 days after receiving your item to request a return for alteration.
To be eligible for a 'return for alteration', your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
13. SOUP BY SOUGAT PAUL
We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a credit note if it meets the prescribed and applicable terms and conditions. The credit note must be redeemed within 3 months. The original shipping charges and duties will not be refunded.
14. TIZZI
Swimwear is an ‘intimate wear’ category due to which any returns/exchanges/refunds are not possible. Swimwear cannot be returned or exchanged, please make sure you’re making the right purchase decision.
No return/refund requests will be accepted for customized order pieces.
For further assistance on purchasing swim wear you can visit the PTAT store in Bandra or write to us at customercare@ptat.in where in our stylists can assist you with your buying decision.
15. YAM
No Returns: We do not accept returns on any purchased items.
No Refunds : We ensure highest standards of quality control and in the rare case you’re faced with an issue with your product we offer exchanges but no returns.
No Exchanges: Once a product is purchased, we do not offer exchanges for other items. All sales are final. However as per brand’s individual policy we can initiate exchanges within the criteria written down below. Please refer.
Quality Assurance: We strive to provide high-quality products. If you receive a defective or damaged item, please contact our customer service within 7 days of receiving the product.
Exceptions: The only exceptions for returns are for products received in a damaged or defective condition. Please contact our customer service promptly with relevant details.
For queries contact: For assistance or inquiries, please reach out to our customer service team at customercare@ptat.in.
By completing a purchase with us, you agree to adhere to the terms outlined in this Return and Exchange policy.
Thank you for your understanding!
*Return / Exchange / Refund are not applicable on sale items*