FAQs

Q: What's the delivery time for products?

A: Our products typically arrive at your door within 3-15 business days from the order date. 

Q: How can I track my order?

A: Once dispatched, details zoom into your inbox for easy tracking. 

Q: Haven't received my order confirmation email. What should I do?

A: Check spam, and still not found, then hit us up at customercare@ptat.in or WhatsApp for speedy assistance. 

Q: Do you allow returns or exchanges for swimwear?

A: Nope, swimwear sales are final - dive in with confidence! 

Q: What about returns or exchanges for apparel?

A: Each brand has its policy; visit our page for the complete run down. 

Q: Can I cancel my order?

A: Sorry, sales are final, but our return policy can help you on some details. 

Q: Do you accept Cash on Delivery?

A: Only prepaid payments accepted, with multiple options via Razorpay. 

Q: Will my data be secure?

A: Absolutely, your privacy is paramount priority with secure payment gateways.

 

Q: Which shipping carriers do you use?

A: Carriers vary by location, ensuring smooth delivery all over India. 

Q: Where can I find your physical store?

A: Yes, step into our pink castle at Linking Road Bandra West, Mumbai! 

 

Q: Can I return sale items?

A: Nope, sale items are final -  get them before they're gone! 

Q: How can I make changes to my order?

A: Reach out to us at customercare@ptat.in or WhatsApp 9082764700 for quick adjustments.